Refund policy

Last updated 8 November 2026.

• Failed checks cost nothing: checking documents is free, and a credit is only used when you open a finished report. If a check fails, no credit is used.
• Opened reports stay yours: once opened, a report stays in your account to reopen and download as often as you like.
• If a report won’t open or download: tell us and we restore the credit straight away, no questions asked.
• An unfavourable verdict is not a failed report: if the report says the insurer’s reason looks valid on your papers, that is a completed report.
• Unused credits: within 30 days of purchase, write to us from the contact page and we’ll refund the unused part of the pack to your original payment method.
• Wrong charge: if you were charged but received no credits, write to us and we’ll fix it or refund you in full.

Approved refunds reach your account within 5–7 working days through Cashfree Payments.