Ombudsman offices
Which Ombudsman office
covers you?
You can complain to the office covering the insurer’s branch you dealt with, or the office for where you live. Find yours by state, then check the full jurisdiction below.
From the official list of the Council for Insurance Ombudsmen, as of 9 November 2026. Offices and contact details change, so confirm on the official CIO page before you send anything.
Find your office by state or union territory
- Andaman and Nicobar IslandsKolkata
- Andhra PradeshHyderabad
- Arunachal PradeshGuwahati
- AssamGuwahati
- BiharPatna
- ChandigarhChandigarh
- ChhattisgarhBhopal
- Dadra and Nagar Haveli and Daman and DiuAhmedabad
- DelhiDelhi
- GoaPune
- GujaratAhmedabad
- HaryanaChandigarh, Delhi
- Himachal PradeshChandigarh
- Jammu and KashmirChandigarh
- JharkhandPatna
- KarnatakaBengaluru
- KeralaKochi
- LadakhChandigarh
- LakshadweepKochi
- Madhya PradeshBhopal
- MaharashtraMumbai, Thane, Pune
- ManipurGuwahati
- MeghalayaGuwahati
- MizoramGuwahati
- NagalandGuwahati
- OdishaBhubaneswar
- PuducherryChennai, Hyderabad, Kochi
- PunjabChandigarh
- RajasthanJaipur
- SikkimKolkata
- Tamil NaduChennai
- TelanganaHyderabad
- TripuraGuwahati
- Uttar PradeshLucknow, Noida
- UttarakhandNoida
- West BengalKolkata
Where a state is split, the office depends on your district or ward. Check the jurisdiction under each office. Mumbai and Thane’s ward lists are on the official page.
All 18 offices
Ahmedabad
Covers: Gujarat, Dadra and Nagar Haveli, Daman and Diu.
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad 380001
Tel: 079 25501201 / 02
Email: oio.ahmedabad@cioins.co.in
Bengaluru
Covers: Karnataka.
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar 1st Phase, Bengaluru 560078
Tel: 080 26652048 / 26652049
Email: oio.bengaluru@cioins.co.in
Bhopal
Covers: Madhya Pradesh, Chhattisgarh.
Office of the Insurance Ombudsman, 1st floor, “Jeevan Shikha”, 60-B Hoshangabad Road, opposite Gayatri Mandir, Arera Hills, Bhopal 462011
Tel: 0755 2769201 / 2769202 / 2769203
Email: oio.bhopal@cioins.co.in
Bhubaneswar
Covers: Odisha.
Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar 751009
Tel: 0674 2596461 / 2596455 / 2596429 / 2596003
Email: oio.bhubaneswar@cioins.co.in
Chandigarh
Covers: Punjab, Haryana (except Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, and the Union Territories of Jammu and Kashmir, Ladakh and Chandigarh.
Office of the Insurance Ombudsman, Jeevan Deep Building, SCO 20-27, Ground Floor, Sector 17A, Chandigarh 160017
Tel: 0172 2706468
Email: oio.chandigarh@cioins.co.in
Chennai
Covers: Tamil Nadu, and Puducherry town and Karaikal (part of Puducherry).
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 Anna Salai, Teynampet, Chennai 600018
Tel: 044 24333668 / 24333678
Email: oio.chennai@cioins.co.in
Delhi
Covers: Delhi, and these districts of Haryana: Gurugram, Faridabad, Sonepat and Bahadurgarh.
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi 110002
Tel: 011 46013992 / 23213504 / 23232481
Email: oio.delhi@cioins.co.in
Guwahati
Covers: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, near Pan Bazar, S.S. Road, Guwahati 781001 (Assam)
Tel: 0361 2632204 / 2602205 / 2631307
Email: oio.guwahati@cioins.co.in
Hyderabad
Covers: Andhra Pradesh, Telangana, and Yanam (part of Puducherry).
Office of the Insurance Ombudsman, 6-2-46, 1st floor, “Moin Court”, lane opposite Hyundai Showroom, A.C. Guards, Lakdi-Ka-Pool, Hyderabad 500004
Tel: 040 23312122 / 23376991 / 23376599 / 23328709 / 23325325
Email: oio.hyderabad@cioins.co.in
Jaipur
Covers: Rajasthan.
Office of the Insurance Ombudsman, Jeevan Nidhi II Building, Ground Floor, Bhawani Singh Marg, Jaipur 302005
Tel: 0141 2740363
Email: oio.jaipur@cioins.co.in
Kochi
Covers: Kerala, Lakshadweep, and Mahe (part of Puducherry).
Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash, LIC Building, opposite Maharaja’s College Ground, M.G. Road, Kochi 682011
Tel: 0484 2358759
Email: oio.ernakulam@cioins.co.in
Kolkata
Covers: West Bengal, Sikkim, Andaman and Nicobar Islands.
Office of the Insurance Ombudsman, Hindustan Building Annexe, 7th Floor, 4 C.R. Avenue, Kolkata 700072
Tel: 033 22124339 / 22124341
Email: oio.kolkata@cioins.co.in
Lucknow
Covers: These districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhadra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Ghazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Shravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkar Nagar, Sultanpur, Maharajganj, Sant Kabir Nagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Chandauli, Ballia, Siddharthnagar.
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase II, Nawal Kishore Road, Hazratganj, Lucknow 226001
Tel: 0522 4002082 / 3500613
Email: oio.lucknow@cioins.co.in
Mumbai
Covers: Wards of the Mumbai Metropolitan Region, except the Mumbai wards M/East, M/West, N, S and T (covered by Thane) and except Navi Mumbai.
Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz (West), Mumbai 400054
Tel: 022 69038800 / 27 / 29 / 31 / 32 / 33
Email: oio.mumbai@cioins.co.in
Noida
Covers: Uttarakhand, and these districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahr, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Auraiya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Buddh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kasganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur.
Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, District Gautam Buddh Nagar, Uttar Pradesh 201301
Tel: 0120 4027589
Email: oio.noida@cioins.co.in
Patna
Covers: Bihar, Jharkhand.
Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800001
Tel: 0612 2547068
Email: oio.patna@cioins.co.in
Pune
Covers: Goa, and Maharashtra except Navi Mumbai, Thane district, Palghar district, Raigad district and the Mumbai Metropolitan Region.
Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, C.T.S. Nos. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune 411030
Tel: 020 24471175
Email: oio.pune@cioins.co.in
Thane
Covers: Navi Mumbai, Thane district, Raigad district, Palghar district, and the Mumbai wards M/East, M/West, N, S and T.
Office of the Insurance Ombudsman, Jeevan Chintamani Building, 2nd Floor, near New RTO Office, Louis Wadi, Vasantrao Naik Mahamarg, Thane (West) 400604
Tel: 022 20812868 / 69
Email: oio.thane@cioins.co.in
Before you file
- Complain to the insurer in writing first. You can go to the Ombudsman if it rejects your complaint, doesn’t reply within one month, or you’re not satisfied with the reply.
- File within one year. Our Ombudsman deadline checker works out the date.
- You can file online at cioins.co.in. It’s free, and the step-by-step is in our Ombudsman complaint guide.
Questions people ask
Which Insurance Ombudsman office should I complain to?
The office covering the insurer’s branch or office you dealt with, or the office for the place where you live (Insurance Ombudsman Rules 2017, rule 14(1)).
Can I file with the Insurance Ombudsman online?
Yes. The Council for Insurance Ombudsmen takes complaints online at cioins.co.in, and you can also file by email or post. Filing is free.
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